# Tags

**Add Tags**

**How to add the Tag Base ?**

1. Navigate to the "Support Management" section => Knowledge Bases.
2. Click on the "Tags" and fill out the details, which may include:

<figure><img src="https://74030740-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6o4UzjBZtMQpeq4oeh8s%2Fuploads%2FADvTb7tpKNm96KvNyez0%2Fimage.png?alt=media&#x26;token=69e3fd42-dcb2-41df-ab8b-5eddce7d16b0" alt=""><figcaption></figcaption></figure>

* **Title:** Enter the title of the tag.
* **Description:** Here, you can provide a short description of your tag.
* **Status:** Set the status to either "Active" or "Inactive." If the status is "Active," this department is available storing ticket department wise. If "Inactive," it will not be available for use.

**How to edit the Tag ?**

1. Go to the Tags.
2. Find the tag you want to edit and click the Edit button from the Action Column.
3. Make your changes and click on the "Save" button.