# Settings

#### **General**

#### How to Set Ticket Identifier and Default Priority ?

In the 'General' tab, you can set up ticket numbering format by defining the ticket prefix and suffix, as well as set the default priority level for new tickets, as shown in the screenshot below.

<figure><img src="https://docs.pixelstrap.net/laravel/taxido/assets/images/laravelApi/ticket/setting-management/general.png" alt=""><figcaption></figcaption></figure>

#### Activation

In the 'Activation' tab, you can manage key notification settings, including ticket assignment, creation, reply updates, status changes, and reCAPTCHA activation.

<figure><img src="https://docs.pixelstrap.net/laravel/taxido/assets/images/laravelApi/ticket/setting-management/activation.png" alt=""><figcaption></figcaption></figure>

#### Storage Configuration

In the 'Storage Configuration' tab, you can configure settings for allowed file types, maximum file uploads, and file size limits.

<figure><img src="https://docs.pixelstrap.net/laravel/taxido/assets/images/laravelApi/ticket/setting-management/storage.png" alt=""><figcaption></figcaption></figure>

#### Gmail Configuration

In the 'Mailer Tab', you can select any of the 2 options:

1. Sendmail
2. SMTP

Please review the document and complete the mail configuration form.

<https://docs.cpanel.net/knowledge-base/email/how-to-create-and-connect-to-an-email-account/>

<figure><img src="https://docs.pixelstrap.net/laravel/taxido/assets/images/laravelApi/ticket/setting-management/email.png" alt=""><figcaption></figcaption></figure>

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Email Piping Configuration

In the 'Email Piping Configuration' tab, configure your IMAP credentials to enable email piping. This allows incoming emails to be automatically processed and integrated into your system without manual intervention.

<figure><img src="https://docs.pixelstrap.net/laravel/taxido/assets/images/laravelApi/ticket/setting-management/email-piping.png" alt=""><figcaption></figcaption></figure>