# Department

### **Add Department**

**How to add the Department ?**

1. Navigate to the "Support Management" section.
2. Click on the "Department".
3. Click on "Add New" for creating a department

<figure><img src="https://74030740-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6o4UzjBZtMQpeq4oeh8s%2Fuploads%2FpGXt1AkXVn7Je1Pll30Y%2Fimage.png?alt=media&#x26;token=772da3b1-5c55-4917-b09a-c596d253140f" alt=""><figcaption></figcaption></figure>

4. Fill out the details, which may include:

<figure><img src="https://docs.pixelstrap.net/laravel/taxido/assets/images/laravelApi/ticket/department/department-form.png" alt=""><figcaption></figcaption></figure>

* **Image:** Upload an image representing the department. This image will be used in the system to visually identify the department.
* **Name:** Enter the name of the department.
* **Description:** Here, you can provide a detailed description of your department.
* **User:** Select the users which will be in particular department.
* **Default Email:** Select the default email option to use the system’s pre-configured email settings for fetching department-wise tickets. If you choose 'Custom,' you’ll need to enter your own email configuration for this department.

<figure><img src="https://74030740-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6o4UzjBZtMQpeq4oeh8s%2Fuploads%2Fu8PNq0Nd8D8aoMZb29We%2Fimage.png?alt=media&#x26;token=ee254ff0-e361-4f0e-9db9-50fbb840d0bc" alt=""><figcaption></figcaption></figure>

<figure><img src="https://74030740-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6o4UzjBZtMQpeq4oeh8s%2Fuploads%2F9m2mJesvPOnKTb4vfTS3%2Fimage.png?alt=media&#x26;token=ae14ebec-e6b8-44fd-b8ca-a1bf0e1b3917" alt=""><figcaption></figcaption></figure>

* **Status:** Set the status to either "Active" or "Inactive." If the status is "Active," this department is available storing ticket department wise. If "Inactive," it will not be available for use.

**How to edit the Department ?**

1. Go to the Departments.
2. Find the department you want to edit and click the Edit button from the Action Column.
3. Make your changes and click on the "Save" button.