# SOS

### I**ntroduction**

The **SOS** feature allows the admin to configure emergency contact details for different zones. When a rider or driver presses the SOS button, the app will use these details to trigger emergency assistance.

#### Navigate to SOS:

On the admin sidebar, find and click on the Plans which available on "Cab Management".

<figure><img src="https://docs.pixelstrap.net/laravel/taxido/assets/images/laravelApi/taxido/plan.png" alt=""><figcaption></figcaption></figure>

**Add New:** Click on the "Add New SOS" button to create a new emergency entry.

<figure><img src="https://docs.pixelstrap.net/laravel/taxido/assets/images/laravelApi/taxido/plans.png" alt=""><figcaption></figcaption></figure>

**Fill in the required details for the Plan:**

**SOS Image:** Upload an image or icon representing the SOS contact.

**Title:** Enter a title (e.g., Police, Ambulance) — supports multiple languages.

**Phone:** Add the emergency phone number that will be called when the SOS is triggered.

**Zones:** Assign the SOS to one or more zones. The SOS will only be available in the selected zones.\
\
**Status:** Set the status as "Active" to make the SOS available in the app, or "Inactive" to disable it.

<figure><img src="https://docs.pixelstrap.net/laravel/taxido/assets/images/laravelApi/taxido/sos-alerts.png" alt=""><figcaption></figcaption></figure>

**Rider Name:** Display the name of the rider who triggered the SOS alert

**Driver Name:** Show the driver’s name assigned to the ride.

**Rider Number:** Show the rider’s registered phone number.

**Location:** Display the coordinates/address where the SOS was triggered — optionally show a map preview or link.

<figure><img src="https://docs.pixelstrap.net/laravel/taxido/assets/images/laravelApi/taxido/sos-notification.png" alt=""><figcaption></figcaption></figure>

**SOS Header Button:** Show SOS icon in header with sos badge for new alerts.